# Freshworks Marketplace Category Tracker (`crawlerbros/freshworks-marketplace-category-tracker`) Actor

Scrape the Freshworks Marketplace, list apps by product (Freshdesk, Freshservice, Freshsales, etc.), filter by category, pricing model, and app type. Returns name, description, rating, install count, icon, and app URL for every matching app.

- **URL**: https://apify.com/crawlerbros/freshworks-marketplace-category-tracker.md
- **Developed by:** [Crawler Bros](https://apify.com/crawlerbros) (community)
- **Categories:** Developer tools, Automation, Other
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $3.00 / 1,000 results

This Actor is paid per event and usage. You are charged both the fixed price for specific events and for Apify platform usage.
Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Freshworks Marketplace Category Tracker

Track and monitor apps on the [Freshworks Marketplace](https://www.freshworks.com/apps/), the official app store for Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller, and more. Extract app names, descriptions, ratings, install counts, pricing models, supported products, and direct app links.

### What it does

- **Browse by product** — list all apps for a specific Freshworks product (Freshdesk, Freshservice, Freshsales, etc.)
- **Filter by category** — narrow down to categories like "AI & Bots", "Ticketing & Automation", "CRM & Sales", and 14 more
- **Filter by pricing model** — Free, Paid, or In-App Purchase
- **Filter by app type** — Platform, Native (Built by Freshworks), External, or MCP Server
- **Sort by** popularity (install count) or newest first
- Returns position ranking, icon URL, app URL, rating, review count, and more

### Input

| Field | Type | Description | Default |
|---|---|---|---|
| `product` | select | Freshworks product to scrape | `freshdesk` |
| `sortBy` | select | Sort order: `popular` or `latest` | `popular` |
| `category` | select | App category filter (optional) | All |
| `pricingModel` | select | `free`, `paid`, or `in_app_purchase` (optional) | All |
| `appType` | select | `platform`, `native`, `external`, `mcp_server` (optional) | All |
| `maxItems` | integer | Max apps to return (1–500) | `50` |

#### Supported Products

| Value | Label |
|---|---|
| `freshworks` | All Products |
| `freshdesk` | Freshdesk |
| `freshdesk_unified_omni` | Freshdesk Omni |
| `freshservice_itsm` | Freshservice |
| `freshservice_esm` | Freshservice for Business Teams |
| `freshservice_msp` | Freshservice for MSPs |
| `freshsales_crm` | Freshsales |
| `freshworks_crm` | Freshsales Suite |
| `freshchat_crm` | Freshchat |
| `freshcaller_crm` | Freshcaller |

#### Example Input

```json
{
  "product": "freshdesk",
  "sortBy": "popular",
  "category": "158",
  "pricingModel": "free",
  "maxItems": 50
}
```

### Output

Each record represents one app in the marketplace:

| Field | Type | Description |
|---|---|---|
| `rankInProduct` | integer | Position in the sorted result list |
| `slug` | string | Internal app identifier (slug) |
| `name` | string | Display name of the app |
| `description` | string | Short description / overview |
| `supportedProducts` | array | Freshworks products the app supports |
| `pricingModel` | string | `free`, `paid`, or `in_app_purchase` |
| `appType` | string | `native`, `platform`, `external`, or `mcp_server` |
| `rating` | float | Average user rating (1–5) |
| `reviewCount` | integer | Total number of ratings |
| `installCount` | integer | Total installs |
| `categories` | array | App categories |
| `publishedAt` | string | ISO-8601 publish date |
| `iconUrl` | string | App icon image URL (CDN hosted) |
| `appUrl` | string | Direct link to the app page on Freshworks Marketplace |
| `scrapedAt` | string | ISO-8601 scrape timestamp |

#### Example Output Record

```json
{
  "rankInProduct": 1,
  "slug": "slack_v2",
  "name": "Slack",
  "description": "Improve collaboration between your agents and internal teams through real time Slack notifications",
  "supportedProducts": ["Freshdesk", "Freshdesk Omni"],
  "pricingModel": "free",
  "appType": "native",
  "rating": 3.2,
  "reviewCount": 99,
  "installCount": 5973,
  "categories": ["Ticketing & Automation", "Chat, Video & Telephony"],
  "publishedAt": "2016-03-22T17:42:05",
  "iconUrl": "https://d3h0owdjgzys62.cloudfront.net/images/83/live_cover_art/thumb2x/Slack_RGB.png",
  "appUrl": "https://www.freshworks.com/apps/slack_v2/",
  "scrapedAt": "2026-05-20T10:00:00+00:00"
}
```

### Use cases

- **Market research** — identify the most popular integrations for a Freshworks product
- **Competitive intelligence** — track competitor apps and their ratings over time
- **Category analysis** — find all free apps in a specific category like "AI & Bots"
- **Partnership discovery** — find high-rated integration partners for Freshdesk or Freshservice
- **App tracking** — monitor install counts and ratings for specific apps

### FAQ

**Do I need a Freshworks account?**
No. The Freshworks Marketplace is publicly accessible and no credentials are required.

**How many apps are available?**
Freshdesk alone has 690+ apps. Other products have 100–300+ apps each.

**Is the data real-time?**
The actor fetches live data directly from the Freshworks Marketplace API on each run.

**Can I filter by multiple categories?**
Currently one category filter is applied per run. Run multiple times with different categories to cover multiple.

**What does `rankInProduct` mean?**
It's the position in the sorted result list for the given product/sort combination. `rankInProduct=1` means the app appeared first in results when sorted by popularity (or latest).

**Are install counts and ratings accurate?**
Yes — they come directly from the official Freshworks Marketplace API and reflect live data.

### Data Source

Data is fetched from the public Freshworks Marketplace REST API (`https://www.freshworks.com/apps/api/`), which is the same API used by the official marketplace website. No authentication is required.

# Actor input Schema

## `product` (type: `string`):

Freshworks product to list apps for.

## `sortBy` (type: `string`):

Order in which apps are returned.

## `category` (type: `string`):

Optional — filter to a specific app category.

## `pricingModel` (type: `string`):

Filter apps by subscription type.

## `appType` (type: `string`):

Filter by technical app type.

## `maxItems` (type: `integer`):

Maximum number of app records to return.

## Actor input object example

```json
{
  "product": "freshdesk",
  "sortBy": "popular",
  "category": "",
  "pricingModel": "",
  "appType": "",
  "maxItems": 50
}
```

# Actor output Schema

## `apps` (type: `string`):

Dataset containing all scraped Freshworks Marketplace apps.

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "product": "freshdesk",
    "sortBy": "popular",
    "category": "",
    "pricingModel": "",
    "appType": "",
    "maxItems": 50
};

// Run the Actor and wait for it to finish
const run = await client.actor("crawlerbros/freshworks-marketplace-category-tracker").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "product": "freshdesk",
    "sortBy": "popular",
    "category": "",
    "pricingModel": "",
    "appType": "",
    "maxItems": 50,
}

# Run the Actor and wait for it to finish
run = client.actor("crawlerbros/freshworks-marketplace-category-tracker").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"])
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "product": "freshdesk",
  "sortBy": "popular",
  "category": "",
  "pricingModel": "",
  "appType": "",
  "maxItems": 50
}' |
apify call crawlerbros/freshworks-marketplace-category-tracker --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "command": "npx",
            "args": [
                "mcp-remote",
                "https://mcp.apify.com/?tools=crawlerbros/freshworks-marketplace-category-tracker",
                "--header",
                "Authorization: Bearer <YOUR_API_TOKEN>"
            ]
        }
    }
}

```

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/83lK9zJ79BR5P8NoM/builds/Mc32xHdoOeirviJ39/openapi.json