Paid Account Suspended 1 Month Ago - No Response to Ticket #4504660

[HeartsCry0415]

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Hello,Our team is using a paid plan, but our account was suddenly suspended one month ago without notice. We immediately opened a support ticket (Ticket #4504660) and sent a follow-up reminder, but we haven't received any response for over 30 days.This long-term suspension is critical and significantly impacting our ongoing business operations. Could any GitHub staff or moderator please look into this ticket and escalate it to the right team? We really appreciate your urgent help.

[Mehrab-Javadzadeh]

That must be incredibly frustrating, particularly if the team uses GitHub daily.
I assume that the initial support ticket is already open, and that you contacted them again, so I would refrain from making another one. Hopefully, someone from GitHub Support will see this and reply directly to the ticket you already have (#4504660).

A month is a long time to wait, especially for a paid account that the company is relying on. Hopefully, someone will see this and reply to your ticket sooner rather than later.