Have anyone received any response from GitHub if you open tickets with them regarding billings?

[dodyg]

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I have opened two tickets in the past two months regarding billing and so far none of them received any attention. We are not on GitHub Enterprise. We just pay extra things on our free GitHub account.

[jrb00013]

nah skip this community thread for money stuff — go straight to the real billing/support channels. if it involves payments/charges, you should be talking to GitHub Support, not waiting on random discussion replies.

contact them here (actual resources)

1. GitHub Support portal (do this first)
   https://support.github.com/
   sign in → open a ticket under billing / payments. docs walkthrough:
   https://docs.github.com/en/support/contacting-github-support/creating-a-support-ticket

2. From your billing settings (tied to the account that got charged)
   https://github.com/settings/billing
   (orgs: https://github.com/organizations/ORG/settings/billing)
   use whatever Contact support / Get help path is on that page so the ticket is attached to the paying account.

3. Billing / payment docs (invoices, payment method, declined charges)
   https://docs.github.com/en/billing/how-tos/set-up-payment
   https://docs.github.com/en/billing/managing-your-github-billing-settings

4. Already have ticket numbers?
   open them again in the support portal and reply/bump on the same tickets with: amounts, dates, invoice IDs, last 4 of card, screenshots. don’t open 10 new ones.

5. Still dead silent on an active charge?
   escalate via the support portal as a billing/payment issue (paid usage = you have a support path). if it’s a wrong charge and support won’t move, your card issuer / PayPal dispute is the nuclear option — but try support first with the links above.

why your tickets felt ignored

community discussions won’t unlock billing ops. use support.github.com, mark it as billing/payments, attach proof of charge. that’s the ASAP path when money is involved.