[Urgent] Existing Azure-billed Copilot Business entitlement disappeared after organization left an enterprise

[Jungwon423]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Summary

Our organization previously had an active GitHub Copilot Business subscription with two assigned seats, billed through an Azure subscription.

We temporarily connected the organization to a GitHub Enterprise account. Copilot enablement at the enterprise level failed with a “temporarily unavailable” error. The “Re-enable Copilot” and “Allow this organization to assign seats” actions also failed.

We then removed the organization from the enterprise, expecting its previous standalone Copilot Business state to be restored. However, the existing entitlement and seat-management access were not restored.

Current behavior

• The Azure billing connection remains active.

• The GitHub API still reports plan_type: business.

• The API reports two existing seats.

• seat_management_setting is reported as disabled.

• Both seats are marked as pending cancellation on July 31, 2026.

• The two affected users now show Copilot Free.

• The organization’s Copilot settings have disappeared from the UI.

• Attempting to assign the existing seats through the API returns:

  422: Copilot Business is not enabled for this organization.

Expected behavior

Because this was an existing Azure-billed Copilot Business subscription—not a new purchase—removing the organization from the enterprise should restore its previous standalone entitlement and both assigned seats.

Impact

Both developers have lost access to Copilot, and our active development work is blocked. The pending cancellation date makes this extremely time-sensitive.

Request

Could a GitHub staff member please help route this to the Copilot Billing/Entitlements engineering team?

We need the existing Azure-billed Copilot Business entitlement and both seats restored. This should not be processed as a new-customer activation.

We already have GitHub Support cases and a Sales inquiry open. A GitHub staff member may contact us privately for the organization name, enterprise name, and support ticket numbers.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[v-ember]

Hi @Jungwon423 ,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!