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Microsoft 365 Copilot is an AI-powered productivity tool that helps users with everyday tasks.
As part of your Microsoft 365 Copilot adoption, send a welcome email to your Microsoft 365 Copilot users on license assignment that announces Microsoft 365 Copilot and its features. You can also enable feedback for Microsoft 365 Copilot users.
Additionally, admins can use Organizational Messaging in the Microsoft Admin Center to deliver tailored in-product messages to your users directly through Teams.
This article provides information about how to send users a welcome email, enable feedback, send organizational messages, and review the Microsoft 365 Copilot usage activity report.
This article applies to:
- Microsoft 365 Copilot
Send welcome email
After you assign a Microsoft 365 Copilot license to a user, the system automatically sends a notification email that can look like the following email.
The welcome email also includes a link to Microsoft Copilot help and learning.
Send an in-product notification to your users through Organizational Messaging.
Organizational messages
Admins can send a customizable in-product message through Teams with organizational messaging in the Microsoft Admin Center. After you set up Microsoft 365 Copilot and assign licenses to your users, notify them with your message in-product telling them that they can now use Microsoft 365 Copilot.
Admins can configure their message through the Microsoft 365 admin center.
- In your Microsoft 365 admin center, in the navigation pane, select Setup.
- On the Setup page, in the Featured collections section, select Advanced deployment guides & assistance.
- Select Set up Microsoft 365 Copilot.
- On the Set up Microsoft 365 Copilot page, in the Promote using Microsoft 365 Copilot tile, select Schedule message.
- The Organization messages pane displays and shows the default message and how it displays to your users. If you choose to use it, select the recipients, schedule when and how regularly you want the message to be delivered to your users, and then select Schedule message.
Create a custom message
If you want to create a custom message instead of using the default one, at the bottom of the Organizational messages pane, select More customization. You can then create and deliver messages to targeted groups of users in your organization.
- Select Create a message.
- Select an objective, such as Adoption, Onboarding, Sustainability, or Training. Select Next.
- Select where you want your message to display, such as the Notifications area, Taskbar, Teaching popover, or Windows spotlight. Select Next.
- Choose to create your own message or start with a premade template. Select Next.
- Write your message, and then select Next.
- Select your target audience, and then select Next.
- Schedule how long and how often you want your message to appear to your recipients. Select Next.
- Review your selections, and then select Schedule.
Enable feedback
Enable all feedback settings for the Microsoft 365 Apps.
This option allows Microsoft 365 Copilot users to provide details with a thumbs up or thumbs down reaction to a Copilot prompt response.
- To enable the feedback for your users, use the cloud policy service or group policies.
When all the policies are enabled, users can provide logs, screenshots, and a contact email address for their feedback submission.
Review the Copilot usage activity report
After your users start using Copilot, run and review the Microsoft 365 Copilot usage report. This report summarizes user adoption, retention, and engagement with Microsoft 365 Copilot.
- Find the report in the Microsoft 365 admin center > Reports > Usage.
To learn more about the Microsoft 365 Copilot reports, see Microsoft 365 Copilot reporting options for admins.