From Compressor Rooms to the World｜Malfoy Liu, Technical Trainer
In a compressor room, the most unsettling sound isn’t the alarm.
It’s the moment when you’ve checked everything — and still can’t find the answer.
That’s usually when people call Malfoy.
At Fusheng’s Service Center, he’s easy to spot.
Whether he’s on the phone with a customer or discussing a case with colleagues, Malfoy carries the same calm, steady presence.
He joined Fusheng in the summer of 1993.
Already familiar with mechanics, he went straight to the front lines.
He learned the ropes from the ground up — changing parts, doing inspections, and finding fixes until he knew the systems inside out.
Working alongside senior mentors, learning through trial and error, and putting in the hard work — that’s how a true expert is built.
Less than a year later, Malfoy was ready to work on his own.
Driving from site to site, he spent his days in compressor rooms across different industries, taking on the tough frontline challenges.
Most spaces were hot, humid, and filled with constant noise. Hours could pass before he stepped back outside.
Yet, even with sweat soaking through his uniform, his focus never wavered.
Every service call was a race against time — find the cause, fix the problem, and get production running again.
The hardest part was often electricity.
Mechanical wear could be seen, while electrical faults stayed hidden.
Once, he spent three whole days testing hundreds of wires one by one just to catch a split-second fault.
Having been shocked more than once himself, he now jokes with younger technicians:“You probably don’t really understand electricity until it’s shocked you a few times.”
In the field, safety matters as much as skill.
Before any job begins, Malfoy always reminds his team:
“You can’t see electricity — so you have to be more careful than it is.
Looking back, the moments he remembers most aren’t the routine ones.
One Lunar New Year, a hospital’s air supply system failed.
While most families were still celebrating, Malfoy and his team were already on the road.
For more than 30 years, being on call has simply been part of the job.
A phone call at 3 a.m. never came as a surprise.
He would listen first, then work through the details with the customer.
If the issue couldn’t be solved remotely, he would head out as soon as day broke.
“Things are much easier now,” he says with a smile.
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Back when pagers were the norm, there were no smartphones and many decisions came down to experience alone.
Today, a photo or video call can often solve half the problem.
No matter how times change, Malfoy always believes one thing:
“Customers might not understand the technology, but they always know if you truly care about solving their problem.”
He still remembers a customer who called after nearly ten years.
“Mr. Liu, do you remember helping us with an issue years ago? Something’s come up again — and you were the first person I thought of.”
That kind of trust means more than any compliment.
To his colleagues, Malfoy is a “walking library.”
Whether it’s a 30-year-old machine model, a long-discontinued controller, or a rare error code, he knows it all. Whenever a case gets too tricky, he is the first person everyone calls.
As Fusheng expanded around the world, so did his work.
Covering 33 countries and over 200 overseas assignments across Asia, the Americas, and Europe, he went wherever he was needed, toolbox in hand.
But far from home, the jobs were always much tougher.
During the COVID-19 period,he flew to Mexico alone in full protective gear.
For 40 days, he worked with customers during the day and stayed in his hotel most of the time to reduce risk.
Just two days after returning to Taiwan, an urgent assignment came in from India.
Without hesitation — even in his sixties — he packed his bags and left again.
On-site, a younger colleague felt completely out of his depth. He just smiled, tapped his shoulder, and told him stories to calm him down.
Language barriers, limited tools, and constant pressure from the customer made every overseas assignment a real test.
India turned out to be tougher than expected, but they kept adjusting until the job was done.
Looking back, these global journeys added the brightest colors to his career.
In 2016, he transitioned to the Technical Training Center — shifting from frontline fieldwork to training the next generation of engineers.
Over time, his hands-on experience from around the world was organized into practical training materials.
His years on the job taught him one thing:
no manual can ever hold all the answers.
Instead of giving answers, he asks:
“Which value doesn’t look right to you?”
For him, it’s never just about getting the right answer — but about how people learn to break down the problem.
Every time he sees a technician walk into a plant, he sees his younger self.
Years of demanding fieldwork and high-pressure challenges have taken a toll, but he has never stopped moving forward.
“Finding work you love isn’t hard,” he once said.
“What’s hard is staying true to it after years of tests and challenges.”
He is exactly who everyone knows him to be: a naturally talented guy who simply refuses to give up until a problem is solved.
His love for machines and a simple “thank you” from clients kept him going all these years.
And in those noisy engine rooms, he found a sense of pride that nothing else could replace.
