Mia Marrie·Just nowThe Buyer Went Quiet. Your CRM Decided It Was Price.A completed loss-reason field can hide the most useful fact in a sales review: nobody knows yet.
InVenturebyShray Talks·1h ago“I’ll Buy It Later”: Decoding The Behaviour Behind Customer HesitationAlmost every business has customers who show interest, explore the product, compare prices, add items to their carts, ask questions, and…
Ahmed Raafat Sayed·2h agoCOD in Egypt: How to Raise Confirmation and Delivery Rates Before You Scale AdsScaling ads on top of a weak COD operation is like pouring water into a bucket with holes. More orders come in, but the share that turns…
Ambrose Xavier·6h agoEfficiency, Experience, Effectiveness: The Three Tests of Real ValueAn outcome measured one way can move without creating value. Three tests tell the difference.
Andrei-Nicusor Covalescu·8h agoOne Survey Call Doubled Repeat Buyers: A Letter to Founders on the Mere-Measurement EffectBefore you send Monday’s NPS email, know that asking customers about the future changes the future. Here’s what that does to your data…
InLevel Up CodingbyLev Kaplun·9h agoThe Model Proposes. Code Decides.Seven lessons from building and researching customer-facing AI agents that answer with screens
The Crosswalk·12h agoHow to Protect Yourself from AI Customer Service GatekeepersSomething that occurred to me recently while talking with my partner about AI chatbots and AI phone systems was getting locked out of an…
Robert H Mowery III·13h agoBusiness Hours Are a Policy, Not a PromptAn agent that decides for itself whether the office is open will eventually be wrong on Thanksgiving. Put the rules in code, and let the…
Jasper Schon·15h agoStrategic UX Research in the Age of AI: When Everyone Can Build, Understanding People Becomes the…Why understanding human needs, expectations and experiences is becoming a critical competitive advantage.A response icon1A response icon1
Chent Thambiah·16h agoPersonalisation is how a customer comes to trust youWhen someone hears from you for the first time, what tells them you actually looked at them?
