Kaleb Jensen·1d agoHow I’d run customer success for 100 accounts without GainsightA small-team playbook from an enterprise CSM: four tools, one spreadsheet, and about an hour a week.
Saumya Srivastava·1d agoMost Personalization Isn’t Personal — So It Doesn’t Bring Customers BackA few years ago, at a large membership retailer where I led CRM and membership analytics, I sat through a review where the team was proud…
Eric Siversen·2d agoThe Customer List You Already Paid ForWhy the fastest way for a local business to get more clients is often a friendly text to the customers it already has.
AURAFIT | Client App for Personal Trainers·2d agoThe Three Client Numbers I Check Every Morning as a Personal TrainerActive, expiring soon, expired: a simple client retention routine for solo trainers and small PT studios
Dillon Kovljenic 🇨🇦🇺🇸·4d agoWhat the Research Says About Referral Programs, and How a Service Business Can Use ItIn my experience, a lot of referral advice is anecdotal. Someone’s agency got three clients from one happy customer, so now everyone should…A response icon1A response icon1
InThe Retention JournalbyIrakli Eliashvili·5d agoThe Best Retention Email You Send Has No Offer in ItThe emails a customer reads while the package is on its way shape the next order. Keep the promotions out of them.
Jamie Ramage·Oct 29The Difference Between a Small Sale and a Small OpportunityWhy a customer’s first purchase doesn’t always tell you how valuable the relationship could become.
Saumya Srivastava·Oct 28Your CRM Is Rotting While You Read This: Why the Next Growth Edge Is a Customer Database That…You send a win-back offer to a loyal customer. It bounces. You call the number on file. It belongs to someone else. She moved six months…
AURAFIT | Client App for Personal Trainers·Oct 28Stop Starting Sessions From Zero: How I Use a Previous-Session Recap and a Daily Condition Log as a…Two small habits that make clients feel remembered, and make my programming better
Manasasurusuri·Oct 28How Mobile Apps Improve Customer Engagement and RetentionGetting someone to download your app is the easy part. You can run an offer, put a banner in the shop, send a message to your customer…
