Larrylambert·May 20, 2025Dante’s Nine Levels of Telephone Customer ServiceTrying to get help on a health care billing issues is a task worthy of Sisyphus.A response icon8
Adedayo Makinde·Mar 2, 2025Canalbox Rwanda CEO Responds to My Article — A Lesson in Customer ServiceRemember the issue I had with Canalbox Rwanda? Well, something else happened.
Adedayo Makinde·Feb 27, 2025Why Customer Service Matters: My Frustrating Experience with CanalBox RwandaSo I just got off the phone. CanalboxRW, one of the biggest internet service providers in Rwanda, East Africa, was giving me feedback on…
Dia North·Feb 24, 2025X (Twitter) Is Better at Customer Support Than Actual Support — Here’s How AI Does itHow AI Outsmarts AI and How You Can, Too
