Laixi·10h agoBuilding an AI Sales Machine & Set a 20x Sales Quota | Podcast Insight👉 PodFaro.com: Subscribe by keyword (e.g., AI, Anthropic, Startups, Elon Musk) across the world’s top podcasts and get the insights that…
Kaleb Jensen·1d agoHow I’d run customer success for 100 accounts without GainsightA small-team playbook from an enterprise CSM: four tools, one spreadsheet, and about an hour a week.
Santhosh Kumar·1d agoGainsight’s pricing page has no prices. Its support docs have the renewal rule.What four third-party price figures actually measure, and what Gainsight’s own documentation says about renewals
Santhosh Kumar·2d agoThere is no ARR number for hiring your first CS ops personI looked for the threshold everyone repeats. The closest advice is about CS leadership, not CS operations
Santhosh Kumar·2d agoDigital customer success isn’t the cheap tier anymore. The escalation layer decides thatThe four layers of a digital CS program, and when software should hand an account to a human
InVenturebySanthosh Kumar·2d agoWhere do your CSMs’ hours go? That decides which CS software fitsMost “best customer success software” lists answer the wrong question
InVenturebySanthosh Kumar·2d agoYour product already knows which accounts are about to expand or leaveHow to turn usage signals into something a CSM acts on the same week
InVenturebySanthosh Kumar·6d agoHalf of CS teams own expansion. Two-thirds get no commission for it.What the survey data says about CSM commission, and why some benchmark numbers online don’t hold together
InDispatchbySanthosh Kumar·Oct 28Vitally Doesn’t Publish Prices. I Checked What the Internet Says Instead.The numbers online disagree with each other and with Vitally’s own page. And one cost line is missing from almost all of them.
InVenturebySanthosh Kumar·Oct 28Expansion Is Four Different Conversations, Not One Upsell EmailMost “expansion playbooks” are one script trying to do four jobs.A response icon1A response icon1
