Arnold Maxwel·Nov 10, 2025Where It All Begins — Mapping IT Services and Building Change ControlYou need clarity. Clarity on what systems you have,who owns them and how changes are made. Getting out of survival mode where you are left…
Xin-Kuan (Leo) Yeh·Sep 22, 2025IT Operations Management Reimagined: Change Enablement and Open Source as Strategic DriversIT Operations Management (ITOM) has undergone a profound transformation. Once viewed as a reactive support function, ITOM now plays a…
InArtificial Intelligence in Plain EnglishbyAjay Verma·Nov 21, 2023Revolutionizing ITIL Service Levels with Generative AI: A Paradigm ShiftIn the dynamic landscape of IT service management, the integration of Generative AI, particularly Large Language Models (LLM), is ushering…
Pradeepa Gunasekera·May 24, 2022Oracle Cloud Guard as a Continual Service Improvement ToolOracle Cloud InfrastructureA response icon1
Prahalad Rao·May 3, 2022IT Services Organization ExperienceCloud as a field tends to be extremely vast and one of the most paramount technologies for multiple organizations ranging from start-ups to…
