Val Ai·May 26Is Knowledge Management Going Extinct?A field report on the Knowledge Management process in the ITIL service delivery model and its role in the AI transition.
Imanuel Dwi·Dec 13, 2025Midterm Exam Scenario 2: Auditing Service Desk Data QualityIn IT service management, good decisions depend on good data. Even the best service desk process will fail if the underlying data is…
Natalie B·May 29, 2023Cracking the Code: Building an Energized and Committed Service Desk TeamHow do we unlock the true potential of our Service Desk, fostering a culture of excellence that yields the desired outcomes? Join me on…
InRadiant SystembyAlexey Yusov·Nov 23, 2020OTRS CE Based Internal Support System for on-line Retail CompanyCustomer support in on-line Retail business is an important part of the sales process. Potential buyers call the contact center to get…
