gopika Soundar·Oct 22From Fixing Tickets to Finding Product Opportunities: A Support Engineer’s PerspectiveHow recurring customer issues changed the way I think about user problems, product improvements, and the value of solving problems at their…A response icon1A response icon1
Olaoluwa May·Oct 17Bypassing Root Lockouts: Deploying User-Space HTTP Web Infrastructure in Hardened Linux SandboxesIn a modern enterprise infrastructure or Managed Service Provider (MSP) environment, Systems Administrators constantly operate within the…
Adefemi Oluwaseun (whoami)·Oct 5How I Helped a Friend Recover His Windows 11 System After a BIOS/UEFI Configuration ResetSometimes, fixing a computer doesn’t require reinstalling Windows. It requires understanding what changed.
Olares·Sep 29Introducing Ticket: Get Support Right from Your Olares DeviceWe take helping you seriously. And most of the time, the fastest help comes from the community.
Lisar Connect·Sep 20What to Write Down Before Asking for VPN HelpBefore asking for VPN help, write down what happened while it is still visible. The goal is a short account of the device, connection…
Konna Giann·Sep 7Press 1 If This IVR Actually Helped YouYou know the call. Your internet drops in the middle of something that mattered, and you dial support already bracing for it. A robotic…A response icon1A response icon1
Safi Siddiqui·Sep 1How to get engineering to actually fix your customer’s bugEvery CSM has been here. A customer hits something broken. You file the ticket. It sits. You follow up, you get a polite non-answer, and…A response icon1A response icon1
Glab Strizhkov·Jul 30I Spent Years Being the 3 A.M. Call for Companies That Couldn’t Fix Their Own NetworksIt’s a situation familiar to many system administrators. It’s noon, the busiest part of the workday — and everything has gone down. Or a…
JDCodebase·Jul 28Internet & Web Basics for Beginners (Day 4): Understanding HTTP, HTTPS, URLs, Cookies, Cache…Introduction
JDCodebase·Jul 27Networking Interview Questions Every Beginner Should Practice (Part 3)In my previous article, I explained the core networking concepts every IT Support beginner should know, including IP Address, DNS, DHCP…
