CloudTalk

Pros: Easy to use, intuitive
Really cost effective
Great reporting

Cons: Everything is great, even the mobile app was published.

Overall: Helpdesk calls management was never so easy and effective.

Pros: I can not describe by words how much I enjoyed this CloudTalk solution. It helps a lot with the clients database. Very recommend.

Cons: I really can not say anything bad. It works really great!

Overall: You know that feeling, when your work is 10 times easier? For real, ClaudTalk is perfect for me and i can be more effective with my job.

Pros: Takes pressure off of customer support by automating common responses.

Cons: Not all concerns have an answer in the database, but that is not a persistent problem.

Overall: Eased our workload and provides effective service!

Pros: I can synchronize all of the platforms that I am using and have everything in one place!

Cons: There is nothing I would change so far, maybe I will find something while using it more.

Overall: It is an amazing platform and most rewarding is ability to track all the calls and messages as an aspect of performance, but also saves a lot of time.
Every day calls to customers on support centre. More and more integrations and ease of use - less clicking, more suggestions.

Pros: The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

Cons: We are using CloudTalk for almost 6 months now and there was no problem so far.

Overall: As a small company people are changing in our team quite a lot, and sometimes it takes a lot of time to explain our system for new people, with CloudTalk its really easy.

Pros: This software is everything you need. Easy to make calls, easy to get reports and very intuitive design.

Cons: I'm still looking for one. I miss a mobile app a little bit tho.

Overall: I've been 100% satisfied so far. Whenever I've had any issue, their agents were quick to reply and help me.

Pros: - easy to link 2 systems and share contacts between them

Cons: - it takes longer time to set up, to configure systems

Overall: This system should replace classical phones in companies. It´s easy to use.

Pros: I've been very impressed with how intuitive the whole environment is. Everything is easy to find and it offers what seems like limitless options of data reports.

Cons: Yet to find one. So far it has been able to do everything, we have asked it to do.

Overall: I'd definitely recommend this tool to everyone, who requires good services and good reports in order to move their company forward.

Pros: Features, design, support, pricing, everything is on high level. When I had some problems, the support helped me. I have to just recommand this product.

Cons: I am satisfied with everything, I did not find any cons.

Overall: So far so good. Very useful product for everyone, who start their own business.

Pros: Cloudtalk offers amazing possibilities for customization, for example, call tagging and skill-based routing. Great reporting and statistic features help analyze your work better and adjust your workflow that will benefit both the customer and the company.

Cons: Integrations are great, but it would be even better if Cloudtalk could manage all communication processes independently.

Overall: Cloudtalk is a great system for calls management, the best that we've worked so far.

Pros: The simplicity of the design. I love the integration options, tags, and customization.

Cons: So far I have nothing to say. It works perfectly for me.

Overall: My overall experience as a user is wonderful. It helps with my calling issues and fosters my business on a higher and more professional level.

Pros: CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Intergrated dashboard helps to work more efficiently.

Cons: Missing mobile app but based on the CloudTalk website it should be released soon.

Overall: With CloudTalk international dialing has never been easier.

Pros: Its easy and very effective. Pricing is also pretty good. Support team is very nice.

Cons: I like everything. Didnt find anything negative. :)

Overall: Communication with our team and also with our costumers, everything is easy and we are very happy.

Pros: Price, quality of calls, advanced features, easy to use

Cons: Everything is perfect so far, I have no problems with the app.

Overall: Smart call center software saves huge amount of time that is normally spend on writing long emails and emailing back and forth with customers or prospects that leads to having less time for more important stuff.

Pros: Very smart system for calling, many features, many integrations, very easy to use, smooth call flow.

Cons: I have not found any negative properties so far, it s really amazing.

Overall: Overall, this is actually the best call software for me so far.

Pros: CloudTalk offers easy navigation with nice user interface, which is a must nowadays. On top of that all the features like call routing, call recording, business hours make your work pretty easy. What was out previous problem running call center was that that there were too many connection timeouts. For the time being, we have never run into one with CloudTalk.

Best kind of software is one you use without any problems and that's what we have experienced with this call center software

Cons: All I am not happy about is overall calling from the compure, but this is cons of personal preference, rather than software weakness.

Overall: Overally we are pretty happy with CloudTalk. Affordable, stable and modern.

Pros: This system allowed us to integrate our contacts, CRM and other data tracking systems into one, easily accessible management system. Not only does it help us provide better, more informed and faster customer service, it's changed our business internally. Now, we focus on marketing campaigns, customer service and sales instead of nagging everyone about data management.

Our meetings used to sound like this: Did you enter your contact into Google? Where did you save it? Did you add them to SalesForce? Who talked to them last? Now, those conversations don't exist. Whoever needs the information can access that information with ease.

Cons: No problems so far. We were in contact with customer service during the initial set up when we had questions and they were fantastic! But no major hiccups so far.

Overall: Great interface, intuitive design, exceptional customer service and completely solves a major logistical problem for small (and even big) businesses

Pros: I love the smooth onboarding process, easy to use UI and also set-up. Other key benefit which I would like to point out is the number of integrations it provides and last, but not least the value for money. :)

Cons: So far there were no negatives, which I would consider as the problems

Overall: CloudTalk helped our company to save us a lot of time, resources and effort by keeping delivering the best (and smart!) call center on the market. It might look like a new player, however, do not fool yourself. :)

Pros: Cloudtalk offers smooth experience while calling, making the often boring job of support person more interesting.

Cons: Not any so far, maybe more integrations needed, but they are constantly improving the product

Overall: Overall experience is very positive. The product is young, but very complex in a same time. It offers all of the necessary features for call software, even more advanced that might be useful for bigger organizations.

Pros: Modern UI, very helpful team, easy setup and lots of integrations. Especially the Pipedrive integration makes my life much easier and runs perfectly.

Cons: Mobile apps are not yet available (should come in Q3 2019)

Overall: Overall, my experience with CloudTalk has been great so far