Update your Pixel Buds firmware and web companion app

The way you access settings depends on the type of your Android device.

• Google Pixel users: The Pixel Buds app is integrated directly into your system settings. To access it:
  1. Connect your earbuds, then go to Settings Connected devices.
  2. Tap the Gear next to your Pixel Buds.
• Other Android users: The Pixel Buds app functions as a standalone application. To access it, you can find the Pixel Buds app on your Home screen or in your app drawer. Learn how to install and update the Pixel Buds app.

Important:

• Ensure your device is connected to a Wi-Fi network.
• To use the latest Pixel Buds mobile app, your device must be updated to the latest Android version. To check if an update is available in your device settings, tap System System update.
  • If an update is available, follow the on-screen instructions to install the latest system version.

1. Go to the Google Play Store.
2. Search for “Pixel Buds.”
3. If not yet installed on your device, tap Install.
   • If already installed on your device, tap Update to update the app to the latest version.

To use the Pixel Buds app, you must grant the "Nearby devices" permission. To accept this permission, open the Pixel Buds app on your phone and follow the prompts.

If you don't get the prompts or if you have dismissed them, you can also grant permission in the system settings.

1. Go to the permissions screen.
   • On a Pixel phone:
     1. Tap Settings Apps See all apps.
     2. Tap Pixel Buds Permissions.
   • On a non-Pixel phone:
     1. Touch and hold the app icon.
     2. Tap the info icon Permissions Allow Nearby devices.
2. Select Allow when asked "Allow Pixel Buds to find, connect to, and determine the relative position of nearby devices?"

Important: The Pixel Buds web companion app for Pixel Buds Pro and Pro 2 doesn't have automatic updates.

When automatic updates are turned off, a notification will appear on your device when an update is available, but it won't be downloaded or installed on your Pixel Buds.

1. On a Pixel phone with Android 10+:
   1. Go to Settings.
   2. Tap System Software updates App updates.
   3. Tap Settings by your paired Pixel Buds name.
      On other Android devices: Open the Google Pixel Buds app .
2. Scroll and tap More settings Firmware update.
3. Tap Automatic updates to turn it on or off.

You can trigger an update without waiting for it to be done automatically.

1. Place your earbuds securely into the charging case.
2. On a Pixel phone with Android 10+:
   1. Go to Settings.
   2. Tap System Software updates App updates.
   3. Tap Settings by your paired Pixel Buds name.
      On other Android devices: Open the Google Pixel Buds app .
3. Scroll and tap More settings Firmware update.
4. Tap Manual update available.
5. Follow the on screen instructions which will take about 15 minutes.

Important: Ensure your Pixel Buds are paired and connected to your computer through Bluetooth.

1. Open your browser and navigate to the Pixel Buds web companion site.
2. To grant the site access to your earbuds, follow the on-screen instructions.

Once connected, you can check your Pixel Buds’ battery life, adjust audio preferences, and manage firmware updates.

The web companion app can only connect to one device at a time. To switch to another device:

1. To unpair the current device from the web companion app, click Remove .
2. Make sure your new device is paired and connected to your computer.
3. Choose the new Pixel Buds you want to connect.

On Windows, when the firmware update is stuck at 0% or 50%:

1. Return to the homepage.
2. Click Remove to disconnect the buds from the web companion app.
3. On the Windows taskbar, right-click on the Start menu.
4. Click Settings Bluetooth & devices your Pixel Buds.
5. Click Remove device Yes to confirm.
6. Pair your Pixel Buds with your computer again.
7. Once they are paired and connected, go back to the web companion app.
8. Choose your Buds and try the firmware update again.

Ensure permissions are enabled by your browser for:

• Serial Port

  1. Go to Settings.

  2. Click Privacy & Security Site Settings Additional Permissions.
  3. Click Serial Ports.
     • Alternatively, you can type: chrome://settings/content/serialPorts.
  4. Turn on Sites can ask to connect to serial ports.
• Pixel Buds
  1. Go to Settings.
  2. Click Privacy & Security Site Settings View permissions and data stored across sites.
  3. Click mypixelbuds.google.com.
     • Alternatively, you can type: chrome://settings/content/siteDetails?site=https://mypixelbuds.google.com.
  4. Switch Serial Port to Ask.

Important: Only Pixel Buds Pro and Pixel Buds Pro 2 will appear in the dialog.

• Mac: Grant Bluetooth permission to Chrome. Click the System Settings icon in the dock Privacy & Security Bluetooth. Make sure your browser is enabled.
• ChromeOS: Forget and re-pair your Pixel Buds in the system Bluetooth settings.