Transfer, back up, or erase all data on the item and then reset it to factory settings. Google isn’t responsible for the use or disclosure of data on the item.
If you buy two or more items in one shipment, you can return them together in one package.
To return all items, follow the instructions below and place them in the same package:
- Before you return your device, back up data if needed.
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
- Fitbit: Sync your Fitbit.
- Google Health Premium subscription will be canceled as part of a return as it was included in the purchase.
- If necessary, factory reset your device and remove the SIM card.
- If you can't factory reset your device, sign out of your Google Account on the device.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
- Fitbit: How do I erase my Fitbit device?
- Smart Home Device: Factory reset your device.
- Before you ship, remove all Google Smart Home devices from your account in the Home or Nest app.
- If you activated any subscriptions, make sure to cancel them.
- Pack your item in the box your purchase came in. Include these items in your package:
- The item or accessory.
- If eligible for refund: Include other accessories, documentation, and anything else that came with the item.
- If eligible for replacement: Only include the item you want to exchange.
- The return slip from your return confirmation email.
- You can skip this step if you are returning through a QR code.
- Remove these items from your package:
- SIM card
- Item cases
- Extended batteries
- Accessories that didn’t come with the item
- Place the shipping label on the outside of the package.
- If you selected Paperless return, you can skip this step and move to ‘Send your item back to Google’.
