--- title: "Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144040/Tidio-Chat/reviews/" page_type: "reviews" language: "en" --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Tidio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MD Monika D Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“ November 22, 2025 IS Ivica S Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months. “There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“ July 3, 2025 KS KRISANPAL S Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial. “Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“ September 25, 2025 ML Margaret L OwnerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date.“ December 25, 2025 CF Claudio F CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“ June 11, 2025 PS Paulo S CEORetail, Self-employedUsed the software for: Less than 6 months. “The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“ June 29, 2025 OM Ollie M Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“ June 10, 2025 Greg R EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“ June 17, 2025 ## Showing most helpful reviews Showing 1-25 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo G. CEO Renewables & Environment Used the software for: I used a free trial ### "Powerful tool for sales and service" May 26, 2025 5.0 The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Tidio Features, AI chat and scalability to other instances of my business Review Source Response from Tidio May 27, 2025 Thank you, Guillermo, for the thoughtful review! CAH CESAR ALBERTO H. Director of Marketing and Branding Automotive Used the software for: Less than 6 months ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" June 30, 2025 5.0 I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff Review Source Response from Tidio July 2, 2025 Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :) CJ Calvin J. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Lied to my face" November 4, 2025 1.0 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review Source Response from Tidio December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. GC Grimault C. PDG Internet Used the software for: 2+ years ### "The best solution to never miss a visitor in our virtual spaces" June 30, 2025 5.0 Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. Pros The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. Cons The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment. Review Source Response from Tidio July 1, 2025 Thank you, Grimault for your review! LRH LUIS RODRIGO H. Marketing and Branding Coordinator Automotive Used the software for: Less than 6 months ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" June 3, 2025 5.0 In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat Pros What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys Cons I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code Review Source Response from Tidio June 6, 2025 Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out VR Verified Reviewer SeniorvMarketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple, Smart, and Efficient Support Tool" June 17, 2025 5.0 Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system Pros Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company. Cons What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Ease of use and pricing, 5 years back when I was implementing this solution Review Source Response from Tidio June 18, 2025 Thank you for the review :) CR Carl R. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Value Chat Platform with Smart Automation" June 9, 2025 5.0 Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. Pros Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. Cons Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform. Review Source Response from Tidio July 10, 2025 Hi Carl, thank you so much for this review! AJ Abhishek J. Web Developer Retail Used the software for: 2+ years ### "Best AI Chat Bot " June 13, 2025 5.0 I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. Pros Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. Cons Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because i like Lyro AI Agent in tidio. Then we switched to tidio. Review Source Response from Tidio June 23, 2025 Thank you, Abhishek, for taking the time to review Tidio :) aG aniket G. Webflow Developer Marketing and Advertising Used the software for: 1-2 years ### "Easy to use Chat Bot for website" September 17, 2025 5.0 I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. Pros I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. Cons When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically Review Source Response from Tidio September 30, 2025 Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist! BP Brady P. Director of Customer Support Government Administration Used the software for: Less than 6 months ### "Game-Changer for Our Support, Customer Success Teams! " June 10, 2025 5.0 Our experience with Tidio has been fantastic. It’s incredibly intuitive, easy to implement, and the impact was immediate. We’ve seen a significant drop in repetitive tickets and faster resolution times thanks to the AI chatbot. It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever. Tidio has become an essential part of our support strategy—we genuinely love it. Pros I am a huge fan of Tidio, specifically Lyro AI chatbot. The implementation is so easy, I was basically setup in a single day and now spend my time simply updating questions my bot cannot answer. The tool tells me exactly what is missing when questions are asked and our customers and internal teams LOVE this. Cons Overall I am extremely happy, but it is tedious to update Zendesk articles. They do not currently sync, so if I make changes I have to delete and re-upload. Since we are a startup and growing rapidly, I am update HC articles daily so this slows me down. Alternatives considered [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Reason for choosing Tidio Ease of setup, customer support, overall experience. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Because I got 2% resolution after 12 months. Review Source Response from Tidio June 12, 2025 Thank you, Brady! I'll pass this along to the product team, I'm sure they'll find this interesting. We'd love to hear more about your switch from Zendesk to Tidio. Would you mind sending me an email? It would mean the world to me to learn about your experience, results, and your business. CO Charles O. National Treasurer Hospital & Health Care Used the software for: 2+ years ### "What I Know About Tidio" July 23, 2025 5.0 Tidio increase sales via personalized support and recommendations to customers and prospects in real-time. Pros Days are gone when business users used in-person meetings to connect with customers. Tidio allows me to offer live chat to customers from anywhere across internet connection. Cons To be honest, Tidio is a one of a kind live chat and customer support program that has never failed me. Review Source Response from Tidio July 30, 2025 Charles, thank you for taking the time to give us a review! OM Ollie M. Business Support Technician Insurance Used the software for: 1-2 years ### "AI Chatbot makes Customer Service easier" June 10, 2025 5.0 Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls Pros Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team! Cons I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer Review Source Response from Tidio June 16, 2025 Hi, Ollie, thank you for the review! You can in fact get monthly reports delivered to your mailbox - give this a read https://help.tidio.com/hc/en-us/articles/5463069831836-Chat-conversations-reports aK areena K. Marketing Executive Information Technology and Services Used the software for: 6-12 months ### "Secure and Trustworthy Communication Tool" September 13, 2025 5.0 Once you get used to tidio, Then tidio becomes a trustworthy partner for customer engagement. The peace of the mind it provides in security is worth the efforts we put in it. Pros One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable. Cons The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand. Review Source Response from Tidio September 15, 2025 Thank you so much for your kind words and for taking the time to share your experience with Tidio! We really appreciate your feedback. Your success is our priority, so if you ever have questions or need guidance, don’t hesitate to reach out. GG GIUSEPPINA G. sales Food & Beverages Used the software for: 1-2 years ### "Tidio is a real help" June 10, 2025 5.0 My experience with Tidio is certainly positive, it's like having a dedicated partner 24 hours a day for customers. Pros Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many sales. Cons The cost, but I guess it's fair for the service. It would be fantastic if in the basic version it was possible to at least establish a conversation with it and not wait for the customer to do so. Review Source Response from Tidio June 16, 2025 Thank you, Giuseppina, for the review! TP Taylor P. Reservation Specialist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great product" June 18, 2025 5.0 Positive! Easy to navigate and set up a chat bot, integrated well with our website and easy to add users, messages and change up the chat box to how you want it to look! Pros Tidio is an easy-to-use chat platform that was uncomplicated to add as an extension to our website. We are a Whitewater Rafting Company, and it's helpful to be able to answer questions for clients on the go. Cons Honestly, there's nothing that really bothers me about it. It's a fairly straightforward, easy to use program. Review Source Response from Tidio January 30, 2026 Thanks, Taylor! Happy you're enjoying using Tidio :) LL Lewis L. Co-founder Information Technology and Services Used the software for: 1-2 years ### "Easy to use ChatBot software" September 22, 2025 4.0 Smooth. Easy to get started. Pay as you go, which is very friendly for early stage companies. I would recommend. Pros Easy to implement, intuitive to use. Simply put, it is a good ChatBot for startups and small support team Cons Not integrated well with SaaS users. We find a lot of dimensions missing in the software. So we need to record a lot of information by ourselves. Review Source Response from Tidio September 23, 2025 Thank you very much for the review! TG Tim G. Customer Service Executive Civil Engineering Used the software for: 2+ years ### "Makes it easy to chat with website visitors in real-time." July 21, 2025 5.0 Tidio helped us respond to questions more quickly - especially from new leads. It’s generated more conversations and made it easier to assist people even after hours. Pros I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that. Cons It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue. Review Source Response from Tidio July 22, 2025 Thank you, Tim! Appreciate the review IF Ian F. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Must try! Don't think, just go for the trial then you will buy! " June 12, 2025 5.0 Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response, subject integrity, reflexive memory, relevant source code, applicable to most use cases possible. You have to do well in MANY areas to have a good product. Pros After experimenting with MANY services and platforms including building my own, I'm thoroughly impressed! And that's not easy lol. I'm still on trial so I've yet to push it thru its paces fully, but I have pushed it. Intuitive, interface is straightforward, yet still has complex features and capabilities, and the range of use is sooooo wide! Cons I would like to see a bit more options in customization upfront and easily accessible. It has a capacity that's deeper than initially suspected, but it takes some digging. Having it upfront for those ready for it would be great. Review Source Response from Tidio June 16, 2025 Ian, we'll treat this review as a badge of honor, thank you! mS michael S. vp Retail Used the software for: 2+ years ### "one of the best chat software that is modern, feature rich with Ai built in." June 10, 2025 5.0 The software allows me to answer chats quickly. Has installer software no your Mac and PC so you don't have to have your browser open to receive chats. That is a big deal that many people overlook. Pros fantastic interface and features. intuitive interface. Ability to connect your e-mail inbox as well as integrate with Facebook Messenger and Instagram messages. Cons pricing sometimes increases but hasn't in a while. They did it twice but I think they'll no longer do that. Their feature set has greatly increased though. Review Source Response from Tidio June 12, 2025 Thank you for leaving a review, Michael! MA Marvin A. AI Opeations Manager Information Technology and Services Used the software for: 1-2 years ### "An All-In-One Chatbot to boost the transfer of knowledge" June 11, 2025 5.0 Tidio and especially the Chatbot Lyro helped a lot in giving relevant information fast, combined with Flows it is a perfect way of giving our product knowledge to customers Pros Easy to set up and very intuitive Flows. Many options to costumize the Bot and everything just fits perfectly together Cons There are some small features missing, that are not deal breaker, but nice to have like checking for specific contact property or giving specific sources a higher importance. Review Source Response from Tidio June 12, 2025 Marvin, thank you so much for the review! We'd love to hear what features you'd like us to include, so drop us a line at support@tidio.net VB Vishnu B. Full-stack Developer Information Technology and Services Used the software for: 6-12 months ### "Boosts Engagement, UI Could Use a Refresh" September 17, 2025 5.0 Even with the UI bugs and issues, Tidio remains a strong marketing and customer service tool. It has helped us convert more visitors into paying customers, and the automation has reduced our workload significantly. overall Value for Money tool. Pros Tidio has been excellent at boosting my engagement on our website. The chatbot is very resposive and do a great job of keeping visitors engaged until a human agent can take over. Security is good. Cons The user interface, while functional, looks slightly outdated compared to some competitors. Navigation between features could be smoother. Review Source Response from Tidio September 30, 2025 We appreciate your feedback! Currently we're working on the panel look updates, so stay tuned! AG Aniket G. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Experience with Tidio " May 20, 2025 5.0 I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position. Pros Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good. Cons When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me. Review Source Response from Tidio May 22, 2025 Thank you, Aniket, for the review! I'll pass your suggestions to the product team. MT Muhammad T. G.M. Transportation/Trucking/Railroad Used the software for: 2+ years ### "Tidio Boosted Our Customer Response Time Instantly" May 25, 2025 5.0 Overall, my experience with Tidio was positive. The platform is easy to set up and intuitive to use, making it ideal for quickly managing customer interactions via live chat and chatbots. It helped streamline communication with site visitors and provided a noticeable boost to our responsiveness and engagement rates. Pros Tidio's dashboard is intuitive and user-friendly, making it easy to manage live chats, chatbots, and customer conversations without a steep learning curve. Cons The chatbot builder, while functional, sometimes felt a bit limiting when trying to set up more complex workflows. Review Source Response from Tidio May 26, 2025 Thank you, Muhammad! SS Sebastian S. Head of Marketing Information Technology and Services Used the software for: 2+ years ### "Tidio is a very nice chatbot" June 12, 2025 5.0 Pros Tidio is easy to understand and with multiple Platforms like Instagram and the Website compatible. You can build huge automatism with it. Cons The all in one Plattform where u get all the messages from the potential clients. I am using it now for multiple years and it works well. Review Source Response from Tidio June 16, 2025 Sebastian, thank you! GA Giovanni A. Programmer Program Development Used the software for: 2+ years ### "Everything done well" June 10, 2025 5.0 Pros its ease of use, the very few steps required to install the plugin on your site, and the ease with which users use it Cons I didn't find anything in particular to criticize, every aspect of the tool is simple and intuitive and those very few times I had to ask for help via chat I got immediate answers Review Source Response from Tidio June 12, 2025 Thank you, Giovanni! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.