--- title: "HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225716/HelpCrunch/reviews/" page_type: "reviews" language: "en" --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of HelpCrunch Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Anastasiia S Marketing managerDesign, 11 - 50 employeesUsed the software for: Less than 6 months. “HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.“ October 14, 2024 GG Grant G Senior Technical LeadComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)“ September 10, 2020 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard.“ September 9, 2024 JZ Justin Z Web DeveloperInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Mobile app notifications are late or sometimes did not appear.“ December 21, 2021 OS Oksana S Customer Support LeadNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc.“ August 22, 2024 LM Louis M FounderEnvironmental Services, Self-employedUsed the software for: I used a free trial. “As someone with zero tech background it took me two days to implement the code into my website.“ September 14, 2021 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents“ September 9, 2024 RM Rodney M CeoInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). “ January 31, 2021 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasiia S. Marketing manager Design Used the software for: Less than 6 months ### "The only chat which can solve all our needs so far" October 14, 2024 5.0 As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. Pros \- online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. Cons That we need to pay extra for AI Editor. Review Source Lana B. CEO Internet Used the software for: 6-12 months ### "The software that really helps " August 23, 2019 5.0 HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) Pros HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. Cons There is nothing I can list here :) Like... really nothing :) Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering. Review Source Response from HelpCrunch September 6, 2019 Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers. JZ Justin Z. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" December 21, 2021 3.0 Nice UI and easy to use interface. Easy setup. Affordable pricing. Pros Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. Cons Mobile app notifications are late or sometimes did not appear. Review Source Bhushan L. Marketing Head Information Technology and Services Used the software for: Less than 6 months ### "Sales Acquisition and Retention With HelpCrunch" August 20, 2019 4.0 Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. Pros Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. Cons I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable. Review Source Response from HelpCrunch September 5, 2019 Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers! Mitch B. Co-Founder E-Learning Used the software for: Less than 6 months ### "Great platform to directly connect with customers" August 30, 2019 5.0 So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great! Pros I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. Cons It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HelpCrunch It was recommended in a private group I'm in. Review Source Response from HelpCrunch August 30, 2019 Thanks so much for the kind words, Mitch! Jelena C. Sales manager Apparel & Fashion Used the software for: I used a free trial ### "I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. " January 22, 2021 5.0 The best option for small businesses Pros User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. Cons Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Alternatives considered [Re:amaze](https://www.capterra.com/p/132952/Reamaze/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)[Crisp](https://www.capterra.com/p/151292/Crisp/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing HelpCrunch Great price, has everything I need, ease of use, best customer support Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing Review Source Response from HelpCrunch January 28, 2021 Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure. Sumeet M. Founder Media Production Used the software for: Less than 6 months ### "The Intercom Slayer is Here" May 31, 2019 5.0 We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable. Pros What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed. Cons Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch. Review Source Response from HelpCrunch June 3, 2019 Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business. RF Ryan F. Commercial Director Retail Used the software for: Less than 6 months ### "Great for customer care and chat" October 1, 2024 5.0 Pros Bring able to keep all customer communications together in one place Cons Nothing. It all has worked perfectly. And when it didn't customer support were quick to help Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It was too expensive and not worth the money Review Source FP Fiodar P. CEO Program Development Used the software for: 2+ years ### "Elliminates all our support headaches" September 9, 2024 5.0 HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. Pros It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Cons Nothing to complain about so far........ Review Source DS Diana S. COO Civic & Social Organization Used the software for: 1-2 years ### "A Time-Saving Bonus" August 23, 2024 5.0 HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. Pros A Time-Saving Bonus - HelpCrunch has simplified our customer support process Cons Everything works efficiently and without any issues. Review Source AB Albina B. Marketing Manager Civic & Social Organization Used the software for: 1-2 years ### "Comprehensive Features at an Affordable Price " August 25, 2024 5.0 From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Pros HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast. Cons I did not find any significant flaws in Helpcrunch. Review Source Maister D. CEO Animation Used the software for: 2+ years ### "Switched from Intercom to HelpCrunch and very happy with this choice
" May 10, 2024 5.0 HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies. Pros What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats. Cons The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization. Review Source Leonardo W. Founder Internet Used the software for: 6-12 months ### "Awesome Value for the Money" August 20, 2019 5.0 Pros If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way. We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles. Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation. The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support. Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site. It's easy and pleasent to use. I highly recommend Cons I can't say something bother us, I like the app and is easy to use. Review Source Response from HelpCrunch August 21, 2019 Appreciate your review, Leonardo. We're building HelpCrunch to help businesses like yours to solve the exact problems you described. Glad that you're able to centralize customer support and generate more leads for your business with the tool. All the best! Maryna N. SMM Specialist Computer Software Used the software for: 1-2 years ### "Great live chat and email marketing software" January 25, 2019 5.0 Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others. Pros \- Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team Cons We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs. Review Source Response from HelpCrunch February 8, 2019 Thanks for a detailed review! Timothy M. Founder Internet Used the software for: Less than 6 months ### "Amazing software!" September 18, 2020 5.0 Great overall experience. Pros As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using. Cons Nothing yet! We like all the features and supper is great. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Pricing and ease of use. Review Source Response from HelpCrunch September 22, 2020 Glad to have you on board, Timothy! Carsten S. Founder Computer Software Used the software for: 6-12 months ### "The rising star of customer support software" August 20, 2019 5.0 I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair. Pros I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response. Cons Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Costs ... Review Source Response from HelpCrunch August 21, 2019 Thanks a lot, Carsten. Your feature requests are definitely in our backlog, we should start working on those soon! MH Max H. Managing Director Airlines/Aviation Used the software for: 1-2 years ### "Ever-improving, powerful alternative to Intercom" September 23, 2019 5.0 Great customer service, willing to listen to any and all requests. Pros HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great. Cons I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Value for money Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Value for money Review Source Response from HelpCrunch October 1, 2019 It's awesome to have you with us, Max! Nina B. Marketing and PR Expert Marketing and Advertising Used the software for: 1-2 years ### "Started on the free plan, now on all-in-one premium plan" January 30, 2019 5.0 We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums. Pros The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot! Cons Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection Review Source Response from HelpCrunch February 6, 2019 We're glad to have you, Nina VR Verified Reviewer Product Manager Computer Software Used the software for: Less than 6 months ### "Good alternative to Intercom" January 22, 2020 4.0 Pros Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users. Cons It can get pricy too if you have a lot of users (operators) answering the chat. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is too expensive Review Source Response from HelpCrunch January 23, 2020 Thank you very much for your review. I'll forward your thoughts on pricing to our product team for review. Of course there're some services that are somewhat cheaper than HelpCrunch and even free, however comparing to Intercom we're more than affordable :) It would be really great if you could share your thoughts on other services that provide the same functionality as HelpCrunch does while being cheaper. This will definitely help us. VR Verified Reviewer Content Creator E-Learning Used the software for: 6-12 months ### "Easy way for me to keep track of customer support and general help." March 3, 2020 4.0 It has been positive. I can definitely see my traffic generating more visits and I am able to help others much faster. Pros It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price. Cons The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned. Review Source Response from HelpCrunch March 11, 2020 Thank you for the fair review. We are working on our Android app to improve its overall performance. Stay tuned, there is an update coming soon ;) Ivan D. CEO Computer Software Used the software for: Less than 6 months ### "All in One Solution for your Customers" November 5, 2019 5.0 I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time. Pros I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools. Cons The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting. Review Source Response from HelpCrunch November 6, 2019 Thanks so much for the love, Ivan! AM Ana M. Operations E-Learning Used the software for: 6-12 months ### "Run your business with Helpcrunch" August 20, 2019 4.0 I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck. Pros The search/filter function and the color coding of conversations. Cons I wish I could easily edit and remove uploads on chats. Review Source Response from HelpCrunch September 24, 2019 Appreciate all the love, Ana! In terms of removing uploads, you can easily delete them in chat just like you delete all other messages. What would you like to be able to edit in your uploads? Eager to learn more about your needs around this. Tyler P. Director of Hitting/Player Development Sports Used the software for: 6-12 months ### "Best Intercom Alternative" August 20, 2019 5.0 I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again! Pros They have every function you need and are constantly adding more features Cons I wish the widget had more features to customize the view. Such as the company logo Review Source Response from HelpCrunch August 21, 2019 Thanks, Tyler! By the way, you can definitely put your company logo inside the chat widget. It's the first setting you will find in the widget customization options. In case of any questions, you can always reach out to our support team via chat. Olesia S. Head of Marketing Information Technology and Services Used the software for: 6-12 months ### "Faster task solving tool and excellent in-built notes " February 13, 2019 5.0 We needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another. Pros The app is very easy in use. It did not get a long time to learn all the functions. Cons We placed our logo on the chat header but it looks too small and there is no option to increase the image Review Source Hoang L. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "All in ONE! Best Tool for Customer Service!" January 28, 2019 5.0 Easy to connect with customers and support them well, and can track the tickets and chats easily. Love the customer tools available in HelpCrunch Pros User friendly, Easy to use! Great User interface. Best for beginners and advance users. Basic need meet all! Real time chat features, Reasonable price for starting up companies. and it helps you with your leads and products. Integrations available with third part programs Cons Not at all. just wan to have more integrations with other third part programs. Review Source Response from HelpCrunch January 31, 2019 Great to hear it meets your needs, Hoang! 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