Consumer Complaints Scraper (CFPB)

Search the US government's public record of consumer complaints against banks, credit-card issuers, lenders, debt collectors and fintechs - the Consumer Financial Protection Bureau (CFPB) database. No API key, no login, no browser.

What you get

One row per complaint:

• company, product, sub-product, issue, sub-issue
• consumer state and ZIP, how it was submitted, date received
• the company's response, its public response, and whether it responded on time
• the consumer narrative - the complainant's own description of what happened (about a third of complaints have one)
• a link to the complaint on consumerfinance.gov

Ways to search

Point it at specific companies, run free-text searches, or filter by product, state and date - and combine them:

{
    "companies": ["WELLS FARGO & COMPANY"],
    "product": "Mortgage",
    "state": "CA",
    "sinceDays": 90,
    "withNarrativeOnly": true
}

• companies - exact CFPB company names, one per line
• searchTerms - free text ("zelle scam", "overdraft fee") when you do not know the exact company or want an issue across companies
• product / state / sinceDays - narrow every search
• withNarrativeOnly - keep only complaints where the consumer wrote a description

Monitor mode

Turn on newOnly, put the actor on a schedule, and each run emits only complaints it has not returned before. Point it at your own company or a competitor and get a new-complaint alert feed. Runs where nothing new arrived cost nothing.

Who uses this

• Companies and their support/compliance teams: monitor complaints filed against you or your competitors, and how they were resolved.
• Analysts and investors: spot rising complaint trends about a bank or product before they show up elsewhere.
• Journalists and researchers: study patterns in consumer harm with structured, quotable data.
• Fintech and product teams: learn the real issues customers report about a category.

Pairs with our US Bank Data Finder for a fuller picture of a financial institution.

Pricing

A small fee per complaint row. Searches that match nothing are free note rows, and the first 2 rows of every run are free.

Notes

• Source: the CFPB Consumer Complaint Database, a US government public dataset, updated daily. Complaints are published as submitted and are not verified by the CFPB; a complaint is not proof of wrongdoing.
• Narratives are published only with the consumer's consent and after personal information is removed.