Viator Review Scraper ⭐

What does Viator Review Scraper do?

Viator Review Scraper collects public reviews from Viator tour and activity product pages. Enter a Viator product URL or product code, choose the number of reviews and sorting order, and receive structured records with review text, ratings, dates, traveler details, photos, and owner responses when available.

The Actor is useful for travel market research, tour comparison, supplier monitoring, customer sentiment analysis, reputation tracking, and hospitality reporting. Results are saved to an Apify dataset that you can download or connect to other tools.

Why use Viator Review Scraper?

• Collect review data in a structured format - Turn public feedback from a Viator activity into records that are easier to filter, compare, and analyze.
• Study traveler experience - Review ratings, titles, full text, party types, helpful votes, and publication dates can show recurring strengths and complaints.
• Monitor tour performance - Run the Actor again on a schedule to compare recent feedback for a product over time.
• Support travel research - Compare activities, destinations, suppliers, and traveler feedback for content, recommendations, or business analysis.
• Choose the review order - Collect recent, highly rated, best-match, helpful, or most useful reviews using the available sorting options.
• Export to your workflow - Download JSON, CSV, Excel, or XML, or use Apify API access, webhooks, and integrations for automated processing.

What data can you extract from Viator?

Each dataset item represents one review associated with the selected Viator product.

Field	Type	Description
product_code	String	Viator product code.
product_url	String	Viator product URL used for the run.
product_title	String	Product or activity title when available.
destination_name	String	Primary destination associated with the activity.
review_id	String	Unique review identifier.
review_title	String	Review headline when available.
review_text	String	Full review text.
review_language	String	Language or locale of the review.
rating	Number	Star rating from 1 to 5.
published_date	String	Review publication date.
reviewer_name	String	Reviewer display name when available.
reviewer_id	String	Reviewer identifier when available.
helpful_votes	Number	Number of helpful votes.
party_type	String	Traveler group type, such as couples or family.
is_provided_by_tripadvisor	Boolean	Indicates whether the review is provided by Tripadvisor.
machine_translated	Boolean	Indicates whether the review was machine translated.
photo_count	Number	Number of photos attached to the review.
photos	Array	Available thumbnail and full-size photo URLs with dimensions.
owner_response	Object	Supplier response details when the product owner replied.

The owner_response object can include the response ID, title, text, language, publication date, and responder details. Empty values are omitted from dataset records, so fields that are not published for a particular review may be absent.

How to scrape Viator reviews

1. Open Viator Review Scraper in Apify Console.
2. Enter a public Viator product URL, or provide a product code instead.
3. Set the maximum number of reviews and review pages to request.
4. Select the sorting option that fits your research goal.
5. Start the run and inspect the dataset preview.
6. Download the results or connect the dataset to your reporting or data pipeline.

Input Parameters

Parameter	Type	Required	Default	Description
startUrl	String	No*	Viator sample URL in the form	Public Viator product page URL. The URL should contain a product code, such as /d511-3731COLOSSEUM.
product_code	String	No	-	Viator product code. When supplied, it takes priority over the code parsed from startUrl.
results_wanted	Integer	No	20	Maximum number of review records to save. Minimum value is 1.
max_pages	Integer	No	5	Maximum number of review pages to request. Each page can contain up to 50 reviews.
sort_by	String	No	DATE	Review order: DATE, RATING, BEST_MATCH, HELPFUL_VOTES, or ML_SORTED.
proxyConfiguration	Object	No	Disabled	Optional Apify Proxy configuration for runs that need proxy support.

* A product URL or product code is recommended. If neither is supplied, the Actor uses its prefilled sample product URL.

Usage Examples

Basic review extraction

Collect up to 20 reviews from a Viator product page, using the default date order:

{
    "startUrl": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
    "results_wanted": 20
}

Use a Viator product code

If you already know the product code, provide it directly instead of entering a full product URL:

{
    "product_code": "3731COLOSSEUM",
    "results_wanted": 30,
    "sort_by": "RATING"
}

Collect a larger review sample

Request more reviews and allow additional pages for a broader product-quality or sentiment dataset:

{
    "startUrl": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
    "results_wanted": 100,
    "max_pages": 5,
    "sort_by": "HELPFUL_VOTES"
}

Configure Apify Proxy

Enable Apify Proxy when you want proxy support for a run or scheduled workflow:

{
    "startUrl": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
    "results_wanted": 50,
    "max_pages": 3,
    "sort_by": "DATE",
    "proxyConfiguration": {
        "useApifyProxy": true
    }
}

Sample Output

The following example shows one dataset item with review metadata, traveler information, photos, and an owner response:

{
    "product_code": "3731COLOSSEUM",
    "product_url": "https://www.viator.com/tours/Rome/Colosseum-and-Ancient-Rome-Tour-with-Roman-Forum-and-Palatine-Hill/d511-3731COLOSSEUM",
    "product_title": "Rome: Colosseum, Roman Forum and Palatine Hill Guided Tour",
    "destination_name": "Rome",
    "review_id": "1069376540",
    "review_title": "Great tour",
    "review_text": "Our guide was knowledgeable and made the visit easy to follow.",
    "review_language": "en",
    "rating": 5,
    "published_date": "2026-07-19T00:00:00Z",
    "reviewer_name": "Maria_A",
    "reviewer_id": "traveler-12345",
    "helpful_votes": 4,
    "party_type": "FAMILY",
    "is_provided_by_tripadvisor": false,
    "machine_translated": false,
    "photo_count": 1,
    "photos": [
        {
            "thumbnail_url": "https://example.com/review-photo-thumb.jpg",
            "thumbnail_width": 320,
            "thumbnail_height": 240,
            "full_size_url": "https://example.com/review-photo.jpg",
            "full_size_width": 1280,
            "full_size_height": 960
        }
    ],
    "owner_response": {
        "response_id": "response-98765",
        "response_title": "Thank you",
        "response_text": "Thank you for sharing your feedback.",
        "response_language": "en",
        "response_date": "2026-07-21T00:00:00Z",
        "responder_name": "Tour Operator"
    }
}

Tips for best results

• Use a complete public Viator product URL containing the product code, or enter the code separately in product_code.
• Start with results_wanted between 20 and 50 to confirm that the product and review order meet your needs.
• Use DATE for recent-feedback monitoring, RATING for rating-focused research, and HELPFUL_VOTES for reviews other travelers considered useful.
• Increase max_pages when you need a broader sample. The available number of reviews depends on the selected product.
• Review the dataset preview before scheduling repeated runs or exporting a large collection.
• Some reviews do not include photos, reviewer IDs, owner responses, or destination details. Missing fields usually reflect information not published for that review.
• Viator pages and publicly available review data can change. Report unexpected results through the Actor's Issues tab.

Integrations and export formats

• Google Sheets - Review, filter, and share collected feedback with a team.
• Airtable - Maintain a searchable review database for products or destinations.
• Webhooks - Trigger a downstream workflow when a run finishes.
• Make or Zapier - Send new review records into reporting, alerts, or customer-experience workflows.
• Apify API - Retrieve datasets and automate repeat runs from your own application.

Format	Useful for
JSON	Applications, automation, and data pipelines
CSV	Spreadsheet analysis and reporting
Excel	Business review and sharing
XML	Structured system imports

Frequently Asked Questions

Can I collect reviews from any Viator product page?

Yes, use a public Viator product page that contains a recognizable product code, or provide the code in product_code. Product pages with unusual URL formats may work more reliably when the code is entered separately.

Can I collect more than 20 Viator reviews?

Yes, increase results_wanted and set max_pages high enough to request the desired sample. The Actor stops when it reaches the requested limit or when no more reviews are available.

Which review sorting options are available?

The available options are DATE, RATING, BEST_MATCH, HELPFUL_VOTES, and ML_SORTED. The default is DATE.

Can I export Viator reviews to CSV or Excel?

Yes, Apify datasets can be downloaded as CSV, Excel, JSON, XML, and other supported formats. You can also connect the dataset to integrations or retrieve it through the Apify API.

Why is a field missing from a review record?

A field may be missing because Viator did not publish that value for the review. The Actor removes empty values from saved records, while preserving the fields that contain data.

Can I schedule recurring review collection?

Yes, create a schedule in Apify Console to run the Actor hourly, daily, weekly, or at another interval that fits your monitoring workflow.

Is collecting Viator review data legal?

Public data collection can be subject to laws, platform terms, copyright rules, and privacy requirements. You are responsible for using the data lawfully, respecting Viator and Tripadvisor rules where applicable, and collecting only the information needed for a legitimate purpose.

Related Actors

• Tripadvisor Reviews Scraper - Collect Tripadvisor reviews, ratings, and traveler feedback.
• Airbnb Reviews Scraper - Collect guest reviews and ratings from Airbnb listings.
• Expedia Reviews Scraper - Collect hotel reviews and guest feedback from Expedia.

Support

For issues, feature requests, or requests for additional fields, use the Issues tab on the Actor page or contact the developer through Apify.

Legal Notice

This Actor is intended for legitimate collection of publicly available review data. Users are responsible for complying with applicable laws, platform terms, copyright requirements, privacy rules, and any restrictions that apply to Viator or Tripadvisor content.