MCP Intercom Server

A Model Context Protocol (MCP) server that provides access to Intercom conversations and chats. This server allows LLMs to query and analyze your Intercom conversations with various filtering options.

Features

• Query Intercom conversations with filtering options:

  • Date range (start and end dates)

  • Customer ID

  • Conversation state

• Secure access using your Intercom API key

• Rich conversation data including:

  • Basic conversation details

  • Contact information

  • Statistics (responses, reopens)

  • State and priority information

Related MCP server: Intercom MCP Server

Installation

1. Clone the repository:

git clone https://github.com/fabian1710/mcp-intercom.git
cd mcp-intercom

2. Install dependencies:

npm install

3. Set up your environment:

cp .env.example .env

4. Add your Intercom API key to .env:

INTERCOM_API_KEY=your_api_key_here

5. Build the server:

npm run build

Usage

Running the Server

Start the server:

npm start

Using with Claude for Desktop

1. Add the server to your Claude for Desktop configuration (~/Library/Application Support/Claude/claude_desktop_config.json on macOS or %AppData%\Claude\claude_desktop_config.json on Windows):

{
  "mcpServers": {
    "intercom": {
      "command": "node",
      "args": ["/path/to/mcp-intercom/dist/index.js"],
      "env": {
        "INTERCOM_API_KEY": "your_api_key_here"
      }
    }
  }
}

2. Restart Claude for Desktop

Available Tools

search-conversations

Searches Intercom conversations with optional filters.

Parameters:

• createdAt (optional): Object with operator (e.g., ">", "<", "=") and value (UNIX timestamp) for filtering by creation date.

• updatedAt (optional): Object with operator (e.g., ">", "<", "=") and value (UNIX timestamp) for filtering by update date.

• sourceType (optional): Source type of the conversation (e.g., "email", "chat").

• state (optional): Conversation state to filter by (e.g., "open", "closed").

• open (optional): Boolean to filter by open status.

• read (optional): Boolean to filter by read status.

Example queries:

• "Search for all conversations created after January 1, 2024"

• "Find conversations updated before last week"

• "List all open email conversations"

• "Get all unread conversations"

Security

• The server requires an Intercom API key to function

• API key should be stored securely in environment variables

• The server only provides read access to conversations

• All API requests are made with proper authentication

Development

1. Start development mode with auto-recompilation:

npm run dev

2. Run linting:

npm run lint

Contributing

1. Fork the repository

2. Create a new branch for your feature

3. Make your changes

4. Submit a pull request

License

MIT