Member-only story
An 18-Year-Long Loyalist Just Got Fired. His ‘Final Exit Conversation’ Shocked Me.
I sense the beginning of an end
Everyone knows the company is in a bad shape. I do.
Conversion rates are the lowest we have seen in the past 5 years. We only secured team-based subscriptions. Enterprise customer acquisition has been negative. Yes, we are churning big clients at a record pace.
Under pressure from the Board and our private investors, Number 1 is currently embracing a cost-cutting mindset. Every walking being with a name is associated with a cost.
Everything feels wrong. Fear permeates the air.
That said, I always believed Benoit would be exempted from the fat-trimming exercise.
I was wrong.
When loyalists are released
I accepted Benoit’s pantry catch-up meeting invitation without thinking.
We connect routinely at work. Benoit works in our software support team. He provides actionable insights on client needs based on support data.
I thought it was one of those. I thought.
Imagine my shock when he said this.
