Ambuj·2d agoThe Cart Must Outlive the Model: Designing Always-On AI Voice Ordering on Amazon Connect (Part-2)How to step down from Connect AI agents to Amazon Lex to a human agent in the middle of an order, without losing the cart, the call, or the…
Ambuj·2d agoThe Cart Must Outlive the Model: Designing Always-On AI Voice Ordering on Amazon Connect (Part-1)How to step down from Connect AI agents to Amazon Lex to a human agent in the middle of an order, without losing the cart, the call, or the…
Ambuj·2d agoFrom Spoken Request to Accurate Order: Intelligent Product Search with OpenSearch and Amazon…Making conversational order placement work in the real world
Ambuj·2d agoDesigning Multi-Model Failover for Voice AI Agents in Amazon ConnectResilience belongs in the conversation’s control flow, not in the prompt. Here is how to build it from native Amazon Connect capabilities…A response icon1
Jeroen Jacobs·6d agoMy takeaways from Amazon’s Q3–26 results: AWS is growing like never before, and interesting details…Oct 30, 2026 · @Jeroen Jacobs
