Ambuj·2d agoThe Cart Must Outlive the Model: Designing Always-On AI Voice Ordering on Amazon Connect (Part-2)How to step down from Connect AI agents to Amazon Lex to a human agent in the middle of an order, without losing the cart, the call, or the…
Ambuj·2d agoThe Cart Must Outlive the Model: Designing Always-On AI Voice Ordering on Amazon Connect (Part-1)How to step down from Connect AI agents to Amazon Lex to a human agent in the middle of an order, without losing the cart, the call, or the…
Ambuj·2d agoFrom Spoken Request to Accurate Order: Intelligent Product Search with OpenSearch and Amazon…Making conversational order placement work in the real world
Ambuj·2d agoDesigning Multi-Model Failover for Voice AI Agents in Amazon ConnectResilience belongs in the conversation’s control flow, not in the prompt. Here is how to build it from native Amazon Connect capabilities…A response icon1A response icon1
Jeroen Jacobs·6d agoMy takeaways from Amazon’s Q3–26 results: AWS is growing like never before, and interesting details…Oct 30, 2026 · @Jeroen Jacobs
James Wynne·Oct 21Building a Unified Customer View with Amazon Connect Customer ProfilesMost contact centres already hold plenty of data about their customers. The problem is that it lives in separate systems. The customer…
CreativeMinds·Oct 14Knowledge Base Hygiene for Contact Center AI: What Connect + Bedrock Assumes You Already DidA retail bank in the Midlands, month four of the rollout. The Connect AI Agent is live on a quarter of inbound calls. The pilot dashboards…
CreativeMinds·Oct 12Amazon Connect AI Agent: What Actually Ships, What You Still BuildA demo room at re:Invent, somewhere in late 2025. The solutions architect builds a working voice agent on stage in twenty-three minutes…
Aniruddha Raje·Aug 25Amazon Connect Customer, explained for developersIf you come from web or backend development, AWS’s contact center platform can feel like another world.
