Minerva Kb·Jul 12, 2017Service Desk Knowledge BaseService Desk Knowledge Base makes it easy for your customers to find answers. Get a service desk knowledge base that allows analyzing…
Minerva Kb·Jul 5, 2017Service Knowledge Management SystemDiscover a service knowledge management system that offers recording, monitoring of customer requirements and queries through designing of…
vidya@faasthelp.com·Jun 7, 2017Institutionalize the Customer Support experienceEstablishing a formal process in the customer support services creates more consistency within the support team and in the organization…
vidya@faasthelp.com·Jun 7, 2017COACH THE SUPPORT STAFFTraining the support staff is very important as they are the one who is going to face the customers. Every customer will be different and…
vidya@faasthelp.com·Jun 5, 2017Why CRM is Important for any Business?Is CRM selling or is it marketing?. CRM is about building Relationship with the customer, it is beyond selling and marketing. It helps in…
