Click4Assistance·Oct 26, 2017Why Live Chat is Not a Shield but Your Best Tool“In an era when companies see online support as a way to shield themselves from ‘costly’ interactions with their customers, it’s time to…
vidya@faasthelp.com·Jun 7, 2017Institutionalize the Customer Support experienceEstablishing a formal process in the customer support services creates more consistency within the support team and in the organization…
vidya@faasthelp.com·Jun 7, 2017COACH THE SUPPORT STAFFTraining the support staff is very important as they are the one who is going to face the customers. Every customer will be different and…
vidya@faasthelp.com·Jun 5, 2017Why CRM is Important for any Business?Is CRM selling or is it marketing?. CRM is about building Relationship with the customer, it is beyond selling and marketing. It helps in…
vidya@faasthelp.com·Jun 5, 2017IS IT IMPORTANT TO HAVE HELPDESK IN MOBILE?Nowadays the expectation of the customers to get their issues resolved is just immediate after their first call in no time. It is not…
