Hilary Corna·Oct 29, 2024From Planning to Execution: A Step-by-Step Guide to the Process Improvement CycleThe PDCA cycle is a simple yet powerful tool for process improvement especially for service-based businesses. There are many ways to…
Hilary Corna·Aug 6, 2024Mastering Step 7 of the PDCA Process — Sustaining the Process and Monitoring Results: Part 1We are starting another blog series on the PDCA process. In the last blog, I shared how to execute a go-live successfully. We’re moving on…
Hilary Corna·Jun 18, 2024Part 3: Developing Countermeasures in Process ImprovementIn last week’s blog, I discussed why we aim for an 80 percent completion rate for developing countermeasures within 30 days. To wrap up the…
Hilary Corna·Jun 5, 2024Part 1: Developing Countermeasures in Process ImprovementIn our previous blogs, I discussed the first four steps in the PLAN phase of the PDCA process. We are starting another blog series covering…
Hilary Corna·May 22, 20243 Best Practices for Successful Process Improvement InitiativesResearch shows 70% of process initiatives fail due to unsuccessful change implementation. But these statistics shouldn’t discourage you…
Hilary Corna·Apr 30, 2024Part 4: How to Identify Countermeasures — Two Important Points for SuccessWe have reached the final part of our blog series on identifying countermeasures. If you haven’t read the previous three blogs, you can…
Hilary Corna·Apr 23, 2024How to Identify Countermeasures Part 3: The Third Component — Person In ChargeIn last week’s blog, I shared with you the first two of the three components of a great countermeasure: the key operational change and…
Hilary Corna·Apr 16, 2024How to Identify Countermeasures Part 2: The Key Operational Change And Supporting ToolsIn the previous blog, I discussed what countermeasures are and why they are important. This week, we’ll dive into the first two components…
Hilary Corna·Apr 9, 2024Part 1: How to Identify Countermeasures: Defining Countermeasures and How They WorkProcess can and should be strengthened by all organizations at all stages of growth. With process, you need different solutions and face…
Hilary Corna·Mar 19, 2024Transforming Service-Based Businesses through PDCA Process: Part 3Welcome back to the third and last part of our series on business transformation using the PDCA (Plan-Do-Check-Act) process. In this part…
