InKommunicatebyDevashish Datt Mamgain·Oct 23How to Automate Zendesk FAQs: A Step-by-Step Guide With Escalation and CSAT GuardrailsThe landscape of US customer support is undergoing a fundamental shift. For years, CS Ops managers have relied on ticket deflection as the…
Ahmed Chebil·Sep 25How to Survive Q4 Ticket Spikes: Automating Duplicate Merges in ZendeskIf you manage a high-volume Zendesk environment for an e-commerce or SaaS company, you already know the dread of the Q4 support spike. As…
Fabrix WPI·Aug 13Claude Code + Zendesk: How to manage your TicketsZendesk AI is sold by the resolution. That is the part worth stopping on, because it decides everything else about whether the tool makes…
Viktor Osetrov·Aug 8The Zendesk Analytics Problem I Kept Thinking AboutI spent almost three years working at Zendesk as a Technical Support Engineer, from 2021 to 2024.
Nevio Sanz·Jul 31Best Secure Platforms for Connecting AI Agents to Zendesk in 2026Letting an AI agent touch your Zendesk instance is a big deal. Tickets contain customer PII, billing details, internal notes, and the…
