InKommunicatebyDevashish Datt Mamgain·Oct 23How to Automate Zendesk FAQs: A Step-by-Step Guide With Escalation and CSAT GuardrailsThe landscape of US customer support is undergoing a fundamental shift. For years, CS Ops managers have relied on ticket deflection as the…
Ahmed Chebil·Sep 25How to Survive Q4 Ticket Spikes: Automating Duplicate Merges in ZendeskIf you manage a high-volume Zendesk environment for an e-commerce or SaaS company, you already know the dread of the Q4 support spike. As…
Fabrix WPI·Aug 13Claude Code + Zendesk: How to manage your TicketsZendesk AI is sold by the resolution. That is the part worth stopping on, because it decides everything else about whether the tool makes…
Viktor Osetrov·Aug 8The Zendesk Analytics Problem I Kept Thinking AboutI spent almost three years working at Zendesk as a Technical Support Engineer, from 2021 to 2024.
Nevio Sanz·Jul 31Best Secure Platforms for Connecting AI Agents to Zendesk in 2026Letting an AI agent touch your Zendesk instance is a big deal. Tickets contain customer PII, billing details, internal notes, and the…
Elio Vasken·Jul 2Best Platforms for Integrating AI Agents with ZendeskIf you’re building AI agents that need to actually do things inside Zendesk, you’ve probably hit the same wall I did. Reading tickets is…
ZigiWave·Jun 24Zendesk Integrations: How to Actually Sync Zendesk with Other PlatformsWhen Your Tools Don’t Talk, Someone Pays for It
Vai S.·Jun 8Zendesk AI vs Custom Customer Support AI (2026 Guide)A client sent me a screenshot last month. One of their long-time customers had written in about a delayed order. Stressed, loyal, three…
Thomas Wieberneit·May 22Zendesk’s Specialist Bet Is the Right One; and Here’s What Would Make It a MoatIf you only read the press releases, Zendesk Relate 2026 told a strong, clean story. The era of the chatbot is over. Welcome the Autonomous…
Shashwat Jain·Apr 23How a B2B SaaS Platform Cut 70% of Support Tickets With Conditional AI AgentsThe Setup: 2,000 Tickets, 19 Agents, and an AI Tool That Was Not Working
