Avaya Aura

DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams. WHY COMPANIES CHOOSE DIALSHREE ✔ Reduce cost-per-call by up to 40% with AI automation and predictive dialing ✔ Handle 3x more outbound calls per agent with 5 dialer modes — predictive, auto, preview, progressive and manual ✔ Eliminate manual QA — AI scores 100% of calls automatically with sentiment detection ✔ Serve WhatsApp-first customers natively — no third-party integration needed ✔ Deploy in days — cloud, on-premise or hybrid — with 24/7 dedicated support

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.