Sync your medical records with the Google Health app

You can add medical documents by uploading them directly through Ask Coach. You can also select files which include PDF documents, images, and screenshots from your local device storage or take a photo with your camera.

Once a document is uploaded, the app provides a summary of the content and logs extracted medical record information. For example, you can upload a lab report and have lab values logged in the app, or you can upload vaccine records and have your vaccines logged in the app.

Important:

• Your medical records data may sync to the app through a Google partner. For more information, refer to Sync your medical records with the Fitbit app.
• Once synced to Google Health, your records are securely stored on Google Health’s servers.
• When syncing medical records directly, you choose which providers to link and, if permitted by the provider, which data types Google Health can access.

To sync directly with your healthcare provider:

1. Open the Google Health app 
2. At the top, tap Connections .
3. If your device is:
   • Android: Tap Partner apps.
   • iOS: Tap Apps and services.
4. Under “Add connections,” tap Medical records Get started.
5. Select or search for your healthcare provider and add your personal details.
   Important: Your personal details are used to match your medical records from your provider and verify your age.
6. Tap Continue Agree and link.
7. Log in to your provider’s patient portal. Use the password and email or username you typically use to log in with that provider.
8. After logging in to your provided, you may be asked to confirm your name and date of birth.
9. Follow the prompts to complete the linking process.
10. A confirmation page will appear.
11. Tap Done.

It can take up to a day for Google Health to confirm your medical records. Once that’s done, you’ll receive a notification. The connection to your provider will expire and you’ll need to sign in again to continue syncing.

Important:

• Your medical records data may sync to the app through a Google partner. For more information, refer to My country or healthcare provider isn’t supported.
• Once synced to Google Health, your records are securely stored on Google Health’s servers.

After you verify your identity with CLEAR, the Google Health app will try to locate and sync your medical records data from your past healthcare providers.

1. Open the Google Health app 
2. At the top, tap Connections .
3. If your device is:
   • Android: Tap Partner apps.
   • iOS: Tap Apps and services.
4. Under “Add connections,” tap Medical records Get started.
5. Tap the Quick connect banner Continue Agree and link.
6. Verify your identity with CLEAR. You’ll be asked to enter a few basic details like your mobile number, email address, a selfie, and a valid government-issued document like passport or driving license.
   Important: If you’ve previously verified your identity with CLEAR, you must use the same email address or mobile number you’ve used previously.
7. Follow the prompts to complete the linking process.

After you verify your identity, Google Health searches for your past healthcare providers on an ongoing basis. You’ll be notified when a provider is found. You may still need to log in and authenticate with each provider to start syncing your records.

If you haven't set up Health Connect

If you already use Health Connect with the Google Health app, skip to the next step. Refer to If you’ve set up Health Connect before.

1. Open the Google Health app 
2. At the top, tap Connections .
3. Tap Apps and services Partner apps.
4. Under “Add connections,” tap Sync your favorite health apps.
5. Follow the on-screen instructions to set up Health Connect.
   • When prompted “What data would you like to sync?”, select “Personal health records” to allow Google Health to access your medical records.
6. Choose which data types to sync.
   • You can turn Allow all on to grant Google Health access to all of your health records.
7. Tap Allow Done.

If you've set up Health Connect before

1. Open the Google Health app .
2. At the top, tap Connections .
3. Tap Apps and Services Partner apps Manage Health Connect.
4. Tap Manage data and access. You’ll be directed to Health Connect.
5. Under “Your health apps”, tap Google Health.
6. Tap Medical records and choose which data types to sync.
   1. You can turn Allow all on to grant Google Health access to all of your health records.

Tip: You’ll also need to set permissions in your medical record app to share data with Health Connect. You can usually do that from the app you’re sharing medical records from, under settings.

1. Check your credentials: Ensure your personal details, username, and password for your healthcare provider's portal are entered correctly.
2. Change information with your provider: If you’ve recently changed information that your provider has on file, like your first and last name or date of birth, you may need to contact your healthcare provider to update the information they have on file.
3. Provider availability: Connections between the Google Health app or Health Connect and your provider may not be supported yet. Check back later as we are constantly adding new providers. For more information, refer to Medical records data isn't syncing.
4. Age restriction: Remember that syncing medical records is not permitted for users under 18, or the appropriate age in your country. If you try to sync a minor’s records, you’ll need to disconnect medical records before you can start over and set up your own records. Learn how you can Manage & delete medical records data in the Google Health app.
5. Additional troubleshooting steps for direct healthcare provider sync only:
   1. Retry: Try setting up the connection again:
      1. At the top, tap Connections .
      2. Under “Add connections,” tap Set up medical records Set up again.

• Expired connection (direct healthcare provider sync only): If you can’t find recent medical records, the connection between your healthcare provider and the Google Health app may have expired. Depending on the provider, your connection may expire frequently, such as after just one day or one week. To check for an expired connection:
  1. Open the Google Health app .
  2. At the top, tap Connections .
  3. If your device is:
     • Android: Tap Medical records.
     • iOS, Tap Apps and Services Medical records.
  4. Search for an expired connection alert.
  5. Tap the alert to fix it or refer to Reconnect a healthcare provider.
• Health Connect permissions: If you added your medical records with Health Connect, check that Google Health has the necessary read/write permissions in your Health Connect settings. Also, check the permissions of the third-party app you want to sync to make sure it can share data with Health Connect. For more help, check Why isn’t my data from Health Connect updating?

Syncing medical records is gradually rolling out to new countries and healthcare providers. If it’s not available for your country or provider yet, you can still manually manage your data by uploading or adding records to the Google Health app yourself.

Google Health often uses partners to sync your medical records. We currently support syncing in these regions through our local partners:

Country or region	Partners used to sync medical records	Description
United States	b.well	B.well offers 100% of US patient coverage through connections to over 2.4 million providers, more than 330 payers, and 10 HIEs.

Verification with CLEAR can fail for many reasons which includes:

• You entered an incorrect phone number or email.
• You tried to verify with CLEAR from an unsupported region.
• Your government ID is expired.
• Your information didn’t match trusted sources.

Learn how you can get support from CLEAR.